Specializing in "Communities"
Eosso Brothers does everything it can to make the work more palatable to two sets of customers - the people in the community who are most likely to be inconvenienced by the work getting done and the property owners and managers who let the bid.
Tom says communication makes everything easier, so Eosso Brothers does everything it can to make sure residents and the property manager know what's going to happen.
It starts with Robert Tampone, Eosso Brothers operations manager, who develops a work order for all materials and details on each project. Based on that work order he orders the proper materials for each job. Based on that order and the bid Eosso Brothers creates a payment schedule two weeks prior to the start date. Tampone calls to have utilities marked throughout the jobsite, and one week before the project starts Eosso Brothers holds a preconstruction meeting with the manager and engineer.
"At that time we ask if there are any special needs such as any disabled people, special parking provisions, special time limits, or anything like that," Tom says. "We also send the property manager a pre-project checklist which asks for all the important phone numbers: the landscape company, the garbage service, the post office, and any other essential places we might need to contact."
Other information obtained through the pre-project checklist includes scheduling information, such as when the trash is being picked up, and specifics such as how many units there are in community (so Eosso Brothers knows how many notices to print) and the best way to communicate - e-mail, phone or cell phone - with the manager.
Once Eosso Brothers has a handle on what goes on in the community and when it goes on, it's time to plan the work and let the residents know.
"We feel giving the homeowners proper notice and respect is important, so we start with the work plan. We use Google Earth and Microsoft Bing maps to take an aerial view of the community. We put that into Microsoft Power Point and create a detailed color-coded map with specific instructions."
The instructions let the residents know what type of work will be happening in which area on each day there is scheduled work. "Three or four days before work starts we hand out our color-coded notice and install our custom-made signs at the entrance to the community saying when paving will start. We also paint the dates of the work on the ground in marking paint."
And once the project starts, Eosso Brothers and its crew is more than just a paving operation. They start by knocking on doors to remind residents what will be happening that day, then the crew actually helps people move from designated areas.
"That's where our Eosso Courtesy Cart comes in, and you would be surprised how important something as simple as that can be," Tom says. "When we get on the jobsite we're ready to help assist homeowners to their cars and from their parked cars to their home."
The contractor's courtesy cart is really a golf cart decked out in Eosso Brothers' colors and logos. It came about after a little brainstorming at a preconstruction meeting in 2007 for a job in a retirement community.
"We were discussing how we would set up the project, and we realized the people who lived there would have to walk real far due to how long the roads are," Tom says.
And he came up with the idea to purchase a golf cart to drive residents to and from their homes.
"I told them I would dedicate one person to drive the people back and forth," Tom says. "I told them I would need to charge a little more for adding another laborer each day, and they said they would pay for the service."
So Eosso Brothers gave the manager a Nextel, and anytime the job was running and residents needed to get from their house or to their house she called and Eosso brothers would pick them up in the courtesy cart.