Showappreciation.Be sincere in theway you show your appreciation to your customers and the business theyprovide.Thank them for the opportunity to work with them and identify ways toconsistently exceed their expectations. Make certain the lastimpression is apositive and memorable one.
Becauseyou are dealing with economic challenges, you can't afford tocompromise customerservice. Customers still want and deserve your best, and they will dobusinesswith whoever can deliver that level of service. And the great news isthat the customerservice tips I am suggesting don't cost you anything!
Itis also important that you support and encourage others in your companytoprovide the highest level of service. When I ask our rental customerswhattheir number one concern is related to customer service, the answer isalmostalways consistency. From your receptionist to the person that servicesyourrental equipment, your company needs to consistently exceed customers'expectations. The delivery of legendary customer service should be astandard throughoutyour organization.
Youare building a culture, and regardless of the economic conditions, itneeds to bea service culture that focuses on building relationships and closingsales.