The shop itself was clean, organized and well stocked. I was greeted immediately and saw my paperwork waiting for me on the counter. He quickly explained the rate as well as the difference should I decide to keep the tiller for the weekend. He asked where I had parked and offered to meet me by my truck. He wheeled over the unit (which had also been sitting at the ready), went through the basics and quickly made me feel confident that I would be a tilling ace.
This is the boring part - everything went smoothly. The machine worked great, starting on the first pull each and every time. While the machine had a very faded and aged look, it performed flawlessly. Once into the job, I quickly realized how essential the machine recommendation had been, as a lighter unit would not have worked through the sod and a larger rear-tine model would have been unmanageable in the space I was working. The following morning when asked how everything worked out, I very honestly said, “perfectly” before I drove off to enjoy the rest of my weekend.
Though clearly catering to contractors, this rental business gave me a flawless rental experience start to finish. Personnel were flexible, efficient and respected my time. Due to this and the apparently reliable and well-maintained equipment, I will return. It seems to me, however, they could enhance their revenue from the DIY/homeowner crowd if they chose to. Everything is in place with staff, fleet and web presence. All that is missing is the decision to do so — and a sign over the door.