Let's face it: companies that perform poor work have managers that allow it. Managers need to take responsibility and understand that all the work performed by all employees reflects on them and the firm. Management needs to be dedicated to quality at all levels and expect no less. Doing so will create a reputation that will be an asset and profit center for the company.
Jared Everett, CPFM, is owner of Everett Professional Services LLC, and has worked for large government entities as a buyer and project manager of pavement services. He also has worked as director of sales and marketing for an asphalt maintenance firm. He will present "Strengthen Your Sales & Customer Service Skills" at National Pavement Expo, Feb. 15-18 in Charlotte, NC. For information visit www.nationalpavementexpo.com.Photo copyright by Everett Professional Servicesand its licensors.