How to Fine-tune Operator Hiring, Training and Motivating
Hearthstone Property Services, a Tennessee sweeping contractor, develops and fine tunes a system to improve hiring, training, and motivating sweeper operators.
He says the GPS has also helped protect drivers by providing specific information when a driver gets in an accident.
"In general, the guys appreciate it, but we're very fair about it," Graby says. "The supervisor often will tell them based on the GPS how they can improve the scores for their routes. For example, we want them to drive no more than 15 mph on each parking lot and the GPS tells us how fast they are driving. Well, we tell them just to slow down a little bit and the truck will pick up better.
"What we found out is that if people take pride in their work they won't mind you seeing what they're doing," Graby says. "It's the people who are trying to get away with something who don't like the GPS."
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