You Must Hold People Accountable
- Nobody hires perfectly. You will bring in a bad apple now and then.
- One bad apple poisons the bunch if you don't toss it out quickly.
- Employees' interests and yours are often in conflict.
- Most employees don't know what's best for them (for example, in hindsight our best school teachers are often the ones we hated the most.)
- Employees suffer from the entropy effect: all things fall apart if left to themselves.
- If YOU don't hold people accountable, nobody else will either.
- Create a success oriented culture.
- Make sure your employee knows his (her) job duties.
- Make sure your employee knows his (her) role in the big picture.
- Make sure your employee has everything needed to succeed.
- Make sure your employee understands the intrinsic and extrinsic rewards for doing his (her) job right.
- Keep the feedback flowing - either through data or personal communication.
Let's Talk About Feedback
There's a term that applies here. The term is SHAPING. Managers need to use SHAPING to align employee effort to that required and needed.
Shaping means encouraging and complimenting desired behavior and discouraging and correcting undesired behavior. Pay attention to their decision making, their productivity, and their adherence to procedures and policies.
Focus your discussion on what you think you saw or heard. Question the observable behavior, not the person. Avoid personal attacks.
Use this approach when letting someone go. Explain that what you witnessed does not meet your business' needs. You are rejecting their fit to your business. You are not rejecting them as a person.
Create a Culture of Mutual Accountability
Once you create a culture of accountability from the top down, you'll start to see your "A" players step up and hold everyone else accountable. You will create a culture where people confront under-performing peers quickly and aggressively.
That is mutual accountability. That is the mark of a great business!
Ron Roberts teams with Guy Gruenberg as The Contractor's Business Coach. They show contractors how to grow their businesses profitably. To sign up for their FREE Newsletter or join their Private Club, visit www.FilthyRichContractor.com.