When Emery Air Freight started encouraging supervisors to use positive feedback--telling workers when they were doing a good job rather than stressing the negative--customer service improved and sales increased. After three years, the company estimated the new system had made them $3 million.
That's a lot of carrots.
Author Barry Maher is also an extraordinarily motivational keynote speaker and workshop leader, with sessions on leadership, management, communication and sales. Find out more, contact him and/or sign up for a monthly article from Barry on his website at www.barrymaher.com.