"When you care, it shows"

But Young started paying attention, close attention. He brought Torres into the discussion and the two harkened back to the original start-up company, which had a goal of being a quality, production-oriented contractor, but a contractor who didn't cut corners.

Young and his managers worked to refocus attention on Dryco's processes through a series of meetings involving different departments. Then Torres started to show up on each job to see how they were progressing.

"Then Bang! All of a sudden it starts happening like it should," Young says. "I want the edge swept so all that loose stuff comes off. I want the full edge tack coated so it improves the bond and helps that patch last longer. I told the guys, 'This isn't rocket science, it's just good, quality work' and it didn't take long to turn it around."