Business 101: Features Tell, Benefits Sell

Use the 'FTB' sales technique and get results.


  • which provides you with
  • so you will receive more
  • this allows you greater
  • enabling you to spend less money

Features just tell us about our products, services and company. Benefits are what our customers want to experience. Tying the two together may be your biggest opportunity to improve your sales success and increase business for your company.

It is critical that every professional salesperson in construction becomes more educated about their particular products, services and company. Yet simply repeating back to a customer information they can most likely find on a company brochure or product specification sheet will draw only yawns.

The sales presentation that makes any feature come alive with the great benefits that will be experienced by the customer will be the sales presentation that closes more projects. Be knowledgeable, be proud of your company and be proud of the years of experience you have; but be creative on how you persuade your customers into believing all of these features can deliver to them the image, security, longevity and low maintenance they will want to experience by choosing your sales proposal.

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