The next time you want to blame someone else for your business missing its goals, remember that it's your role to position it so that it doesn't miss them. It's your role to select the right market, right customers, right employees, manage the money right, use time wisely, and keep everyone assigned to tasks they can perform successfully and efficiently.
Next time one of your employees fails to deliver the performance you expected, ask yourself whether you gave him (or her) everything he needed to succeed.
Did he have the right information, the right materials, and the right co-workers? Did you give him a "stretch" goal that wasn't realistically achievable?
Do you expect your employees to take the initiative to overcome things when things don't go well? Why are they having to overcome anything? Doesn't that mean you set them up to fail?
Another tip: when multiple employees are complaining about a co-worker, realize that what they are really saying is "We can't work successfully with this putz. It's YOUR JOB to get rid of him. So, do it."
When you fail to respond to their call, you lose credibility in their eyes. That's never a good thing.
Hold these two guiding principles close to your heart.
Your first role as owner is: TO SET YOUR BUSINESS UP FOR SUCCESS.
Your second role as owner is: TO SET EACH EMPLOYEE UP FOR SUCCESS.
If you do both well consistently, you are going to reap serious financial rewards. And that's the end game we're all looking for, right?
Ron Roberts, The Contractor's Business Coach, teaches contractors how to turn their business into a profit spewing machine. To receive Ron's FREE Contractor Best Practices Newsletter visit www.FilthyRichContractor.com.