Decision Making: Focus on the Process, Not the Outcome
The greatest gift you can give your employees is teaching them how to make sound decisions. To do that, you will need to focus on something that may
When helping an employee develop his decision making skills, make sure you ask him about his reasoning before teeing off on a bad outcome resulting from his decision. Our egos are tied to our decision making ability. We all think we make great decisions.
When you chew someone out for a bad outcome without exploring his decision process, you disrespect him, de-motivate him, and teach him to avoid making decisions in the future. Keep this up and you will be micro-managing everybody, fighting high turnover and dealing with upset customers.
Developing your staff's decision making skills may be the greatest you ever give yourself. You will probably sleep better at night; get a lot more done on the job; and create a loyal and hardworking team.
Ron Roberts, The Contractor's Business Coach, teaches contractors how to turn their business into a profit spewing machine. To receive Ron's FREE Contractor Best Practices Newsletter visit www.FilthyRichContractor.com.
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