There is one tool that is newer to the service department than any other: the computer. It is essential that your service department be connected with the rental counter so that each knows what the other is doing. After all, if you have seven straw blowers reserved for Saturday and only three are running, the time to find out is not on Saturday morning.
A high-speed Internet connection is also a must. Many manufacturers offer parts service, support and warranty information online. Many times, if you file a warranty online, you'll be paid in a few days, or even hours, instead of weeks. By keeping your department informed and up to date, you'll increase the bottom line. And that's what we're all after.
PD Peterson has worked several years in the rental industry as a parts and service technician. He is currently service manager at a John Deere dealership in Tennessee.