“Business Central dealers usually offer longer business hours, and offer regular preventive maintenance, as well as complete warranty repairs when necessary,” adds Jennifer Costabile, general director of marketing and sales support, GM Fleet and Commercial Operations.
“Each Business Central dealership offers a team of expert consultants that help business customers select the right vehicle for the job,” says Costabile. “And every service department has the facilities, tools, equipment and certified technicians to accommodate your special needs. With vast experience in vans and cutaways, chassis cabs, pickups and vocation-specific upfits, [the dealer] salespeople have the tools and experience to assist commercial construction contractors.”
Business Central dealers offer Cross Divisional Warranty Service, and are better equipped to handle commercial vehicles, with facilities that have larger doors and lifts compared to light-duty dealers. “Business Central dealers have more experience servicing upfitted vehicles and working with upfitters, and they’re ready and willing to meet customers wherever and whenever it’s most convenient for them,” says Costabile.
GM also offers FleetTrac, which simplifies the vehicle maintenance process for fleets of all sizes and types by consolidating vehicle maintenance invoices, documenting vehicle repair history, and minimizing the process for repair authorization. Invoice details are delivered through a secure website and can be customized to fit any business structure.
“This program offers consolidated billing and additional features that reduce the administrative burdens associated with fleet maintenance, providing fleet drivers and managers with unsurpassed convenience,” says Costabile.
“The GM Protection Plan — a comprehensive product for GM vehicles that is provided by Ally — protects against unexpected vehicle repair costs and ensures vehicles receive proper maintenance,” she adds. “It is available in a variety of coverage, time and mileage combinations.”
Business Central dealers work closely with upfit manufacturers and distributors to service upfitted equipment, saving an extra trip. Service technicians are knowledgeable about special tools and are certified to work on diesel engines, Allison transmissions and hybrids. A service advisor can help you develop a simplified maintenance schedule for maximum vehicle performance and uptime.
BusinessLink offers personalized sales and service
Chrysler Group’s BusinessLink is available on any vehicle registered for a business (Ram Trucks or other OEM). The BusinessLink program is a free service to business owners through the BusinessLink dealer network. “The program goal is to provide the personalized sales and service that businesses expect,” says Mike Ring, Chrysler Group LLC.
The program entitles business consumers to same-day next-bay service and maintenance, 24/7 towing, loaner vehicles, free shuttle service, a dedicated account manager, financing expertise, extended service hours, jobsite service in some areas, upfitter and bailment pool connections and unrestricted dealer service.
“The greatest benefit of working with a BusinessLink dealer is the personalized sales and service. There is one point of contact managing your vehicle sale and service experience,” says Ring. “This point person gets to know you and the particulars of your business, and will keep in touch to ensure an overall positive vehicle ownership experience.
“Chrysler Group’s 500+ BusinessLink dealers understand and focus on the specialized sales and service requirements of contractors and commercial business owners of all types,” says Ring. “The BusinessLink network is required to staff certified technicians who complete tasks from regularly scheduled maintenance and service to specialty upfits that require large bays and lifts.”
The company also offers the On the Job program, which provides the option to choose from various incentives for your vehicle, such as two years no-charge oil/lube/filter, up to $1,000 upfit or graphic allowances.
“Chrysler Group features extended service agreements to our commercial small business and fleet customers,” says Ring. “When a consumer takes a proactive approach to maintenance and maintains a regular service schedule, the overall life of the vehicle is extended and total cost of ownership is kept minimal.