Dahl makes no bones about the fact he attributes his success largely to his faith and that of his employees’ as well. In fact, his faith and his relationship with his employees go hand in hand. “We try to treat each other like we’d want to be treated. When you’re on this team, there are high expectations, but we treat each other with respect,” Dahl says. “That’s critical because during tough times, us coming together as a family meant a lot. We have our challenges, but as a leader it’s a huge benefit when you have people out in front of you that are just fantastic.”
As far as a vision goes, Dahl says he’s focused on a couple of areas. “We’re going to be the best communicator with our customers, with each other, and with our vendors,” he says.
Valdez explains this is achieved by making themselves available, for starters. “We have somebody who can pick up the phone 24 hours a day, seven days a week, 365 days a year. It’s important for us to make sure customers feel important all the time. We constantly give them the opportunity to communicate with us.”
Valdez adds that Dahl is always accessible to customers, something she says is unique at their level and which speaks volumes about the company’s philosophy about being responsive and doing the right thing. “I’m a better sargeant than a general,” Dahl says. “I believe it’s important for me to be in the game, so we can stay ahead of it.”