- Establish clear expectations and understanding
Tell them, show them and draw visual pictures to make sure they get it. A good leader holds meetings to explain how to do the job, the implementations plan, procedures, and productivity requirements.
- Create a scorecard and tracking system
To make people accountable and responsible, there must be ongoing project targets to track, review and measure like a scoreboard. Team members need to know where they stand in order to meet the goals and expectations.
- Define levels of authority
Which employees can buy materials or tools, and how much can they spend without approval from their boss? With defined rules and parameters, employees can become empowered team leaders. Given little or no authority, they are unaccountable and unresponsible.
- Be a coach, not a controller
People want to be coached, not controlled. The best coach usually wins the most games. The more you control, the less your people do for themselves. The more decisions you make for them, the less decisions they make. The more questions you answer for them, the less they have to think and learn.
- Celebrate and reward success
You know what else good coaches do? They regularly recognize, praise and encourage their players. Make it your priority to look for the good instead of point out the bad. Start weekly recognition programs for people who save the most money, do something excellent, have the best attitude, make the best decisions, or go the extra mile for the customer. Some weeks you decide the winners, and other weeks let your employees choose.
By implementing these simple steps your people will grow and want to take on more responsibility. The key is your decision to make it happen by letting go of accountability. Get started right now by taking three things off of your 'to-do' list and delegate them to someone else.
George Hedley is a professional business coach, popular speaker and best-selling author of "Get Your Business to Work!" and "The Business Success Blueprint For Contractors" available at his online bookstore. He works with business owners to build profitable growing companies. E-mail: firstname.lastname@example.org to request your free copy of "Winning Ways To Win More Work!" or sign up for his free monthly e-newsletter. To hire George to speak, be part of his ongoing BIZCOACH program, or join one of his ongoing Roundtable Peer Groups, call (800) 851-8553 or visit www.HardhatPresentations.com.