“We can do it very quickly because of our familiarity with different machines," Pritchett states. "When we do, it’s simpler for us and for the customer.”
Service support was a key factor when General Equipment switched to VEI from its former line. “We contacted RMT Equipment when our customers became dissatisfied with the factory support we were getting. It’s been a partnership with RMT ever since," says Pritchett.
"We know that eventually every piece of equipment will have a problem, so the support needs to be there," he continues. "With these scales, due to their simplicity in overall design, we can usually answer customers’ questions ourselves over the phone. If not, we simply call RMT and [one of the] customer service people walks us through to the solution.”