Never forget, while executing quality work is imperative, two “non-negotiables” will serve you well to establishing long-term success. First, you must be available when your customer need you, and second, you need to be affable when you are interacting with them.
Building strong ties to customers that will last the life of your business begins when you place your priorities on Availability, Affability and Ability.
Brad Humphrey is President of Pinnacle Development Group, a consulting organization to the construction industry. Brad is a regular contributor to this magazine and speaker at the National Pavement Exposition where he will be presenting five sessions including “Critical Issues for Small Contractors” Jan. 23-26, 2013 in Nashville. For more information about Brad’s firm, go to www.pinnacledg.com.