"I have some deep concerns about the future of your company. I have some deep concerns about your leadership. I have some deep concerns about the management team you have assembled. Your business is not growing for one reason: You and your management team are not leading by example."
This is the opening to a letter I recently sent to a start-up company I have invested in. I wanted to shake them up and help them realize where their problems lie. Often times, business owners and managers tend to blame their bottom line woes on the economy, competition, customers, salespeople or their employees. In reality, results are the biggest indicator of leadership.
Leaders Lead By Example
Leaders lead. Leaders make it happen. Leaders get big results. Leaders set the pace. Leaders get people to follow. Leaders create excitement. Leaders take accountability. Leaders do what it takes.
Making a profit and growing your construction business is simple. It starts with creating enough revenue to cover your job costs, overhead and profit goals for the year.
No revenue = no business = no profit.
Successful business leaders are almost always the big-time revenue generators who create lots of sales. The fastest way to fix a company's profit or growth problems is to generate more revenue.
Selling Is Not Easy
For me, selling doesn't come naturally. I don't like to spend my day cold calling on potential customers who don't really want to talk to me. Selling is uncomfortable. Selling is not my gift. So like many of you, what mistake did I do to fix the problem? Hire a salesperson. I figured this would remove me from the sales process. Guess what? It doesn't work. He continually keeps asking me to go on sales calls with him so I can close the deal. This ticks me off! Now what? Can I grow my business without me doing any selling? No!
In my construction business, our clients want to know the owner and project management team before making a decision to hire us. Customers want to know who they’ll be doing business with. They want to build relationships and develop a sense of trust during the sales and contractor selection process.
It’s almost impossible to expect a salesperson to get a construction contract signed without the construction company owner’s help. It is easy to hire a salesperson, but the hard part is to get them to do it well without your coaching, direction and hands-on involvement. When you rely exclusively on your salespeople to grow your business and bring in profitable sales, it just won't happen. Without the owner and management team involved, it is hard to meet your sales goals.
Leaders Commit To Sell
The only way you can grow your business is to take personal responsibility to get it done. You must be the leader. You must lead by example. You must spend time with your customers. You must sell. What is your personal commitment to selling? This week? This month? This quarter? This year?
Leaders generate revenue. A personal sales approach utilizing face to face appointments with your top 20 to 50 customer targets is what it takes. Every breakfast and lunch is an opportunity to be with one of your targets. Every day arrange at least one or two meetings with potential and current customers from your list. Give your management team a weekly progress report to show your commitment to making sales happen.
Only by your example of leadership, will your team get on board as well. Make selling their priority, too. Get sales commitments from every team member. If your team members won't or can't make it happen, replace them with players who will. You can't grow a company without 100 percent commitment from everyone at the top.