Telematics System Diagnoses Problems Quickly

“Another good thing is being able to make adjustments to the operating parameters of the machine," he continues. "We could call Roadtec to tell them a problem and have them make a machine adjustment through the computer immediately. It was fantastic to see the immediate benefits rather than to spend the money to have a mechanic come out and hunt for the problem.”

Concannon said his company worked with Roadtec to solve a problem with the calibration of the rear track steering. “It was off, and we were able to call in to Chattanooga to change the calibration,” he said. “We got that zeroed out and had it running perfectly in a matter of minutes.”

Concannon said he appreciates the onboard diagnostic capability of the Guardian system. “You don’t necessarily have to use remote diagnostics,” he said. “Just troubleshooting on the system itself is a big plus. The operator is able to search out the problem himself.”