Topcon TotalCare Makes Training, Product Support More Accessible

Topcon Positioning Systems launched TotalCare, its training and customer service Web portal, in June. TotalCare integrates Topcon's Technical Support Group (TTS) and Topcon University training resources to make training and product support more accessible to dealers and contractors.

In addition to on-demand training resources and live technical support, end users get access to Topcon University’s subject matter experts through discussion forums.

Other resources for Topcon users:

  • List of upcoming events
  • RSS-capable news feed
  • Alerts of weekly webinars
  • Online training certifications
  • Reminders for events equipment end users can participate in
  • New product pages with features and benefits as well as associated products listing
  • Product registration system
  • Reminders of firmware upgrades, new software and sales on equipment
  • Support ticket interface to deliver tickets directly to TTS representatives via a computer or mobile device

Resources for dealers:

  • Gain access to customers' registered equipment purchases and training
  • Help determining which areas of equipment operation customers need help with 
  • Determine customers' level of training and assign reminders for upcoming training events
  • Sales enablement tools

Don Talend of Write Results, West Dundee, IL, is an award-winning print and e-content developer specializing in covering technology and innovation.