App of the Week: Veil Service Pro Mobile

Mobile app: Veil Service Pro Mobile
Developer:  MSI Data
Cost: Free
Available on: Apple, Android and Windows

Contractors with maintenance and service operations use the Veil Service Pro Mobile app to provide their technicians with real time customer, asset, inventory, warranty and other call resolution information on their mobile devices.

The Service Pro Mobile app includes paperless service management capabilities for field service technicians including:

• Service technician status
• Important alerts
• Built-In text messaging
• Service technician calendar
• Work order management
• Site contacts
• Site equipment assets
• Warranty tracking
• Technician time tracking
• Inventory tracking
• Asset inspections
• Service history
• Photo capture
• Signature capture

App features:

  • Automatically receive work orders
  • Set statuses throughout course of work
  • Receive call notes, contacts and alerts
  • Instantly access customer equipment asset service history
  • View customer equipment asset contract and warranty coverage
  • Record work order labor time, parts/inventory and tasks
  • Quickly perform completely electronic inspections
  • Capture photos and signatures
  • Record work with or without wireless connectivity
  • Integrates with Service Pro software
  • On-premise or cloud deployment options
  • Can integrate to your ‘home office’ system for company-wide field service automation