If you are a manager or leader in your company, coach your team members to ask the question. Make sure they understand why it is important and that it can add value to the interaction.
In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction.
Customer appreciation needs to be an ongoing initiative. It needs to be part of your customer service and customer loyalty strategy.
Here's how to train inside sales reps and field service technicians on properly responding to customers' problems and frustrations
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