The remote analyzer reader (RAR) allows service departments to remotely assess a machine’s setup and personalities to diagnose qualitative operational issues, check the on-off status of its connected technologies or review its last 25 fault codes.
- Information available in a single sheet summary format through the ClearSky portal for most of the company's boom, scissor and telehandler models equipped with a CAN device
- Technician can log into the ClearSky portal and enter the machine serial number to retrieve the summary report
- Enables technicians to ensure they arrive with the necessary materials to complete the work
With RAR, operators would call one of the company’s service technicians. The technician can then log into the ClearSky portal and enter the machine’s serial number to retrieve a summary report to better understand the set-up and performance of the machine.
“The ability for service technicians to gain this information in one overview report, then drill down to individual details on demand, gives them a wealth of equipment data right at their fingertips,” said Korry Kobel, JLG director of engineering. “This will allow service technicians to remotely diagnose a wide-range of reported machine issues from their existing location.”
*Updated on February 8, 2023