Dick Detmer is a nationally recognized consultant, lecturer and writer with 35 years of experience in the equipment rental industry. In 2013, he celebrates the 25th anniversary of his business, Detmer Consulting Inc., and of his column in Rental. For consulting, on-site employee training or to order his books, visit www.detmerconsulting.com. Dick can be contacted at firstname.lastname@example.org or (309) 781-3451.
I've been to well over one thousand rental companies in North America and every now and then I get the rare treat to venture to far-away places. This summer I had the pleasure to visit several rental businesses in Ireland.
It’s especially difficult at this time of year to resist the temptation to focus all of your energies on what inventory items to add. While it’s tremendously important to have the right inventory mix, having properly trained staff is equally...
My customers are more than “cautiously optimistic” about the state of their companies. Still, the sentiment is a far cry from “irrational exuberance.”
In any business, it's just not wise for the person at the top to be bogged down with the mountain of day-to-day minutiae that must be dealt with in running a successful business.
Tips on how rental business owners can adapt to the fast changing technological and professional advances of today's business world.
Regardless of how busy your employees might be or their amount of equipment knowledge, it's important they be well trained to consistently use proper qualifying techniques.
Most customers don't purposely misuse equipment they've rented from your company. It's frustrating for you to have your equipment misused, but the good news is there are some ways to avoid some of this frustration.
Now that at least some of the fiscal cliff uncertainties seem to be clearing up a little, it might be a good time to look into what investments in your rental business really make sense now.
Regardless of what items you're renting and what types of customers you traditionally draw to your company, there are certain constants when it comes to growing your rental business successfully (and profitably)
Selling select related consumable items can not only can generate more income but also can help increase the number of rentals as you provide the convenience of one-stop-shopping
Handing off the reins of the business to the next generation is a bittersweet thought process, and it's possible your existing management staff is not adequately prepared to take over for you.
One of the bigger issues I’ve been asked to address is where the industry is headed now that one of the largest equipment rental companies is acquiring another very large rental company. How will smaller rental businesses compete? As we examine this...
Many of the decisions you make in the next few weeks and months could have a profound financial effect on your business for the entire year and beyond.
Build your business by promoting the concept of renting.
Policy and procedure changes can have an immediate
positive effect on your rental business.
Having high expectations of your supervisors will benefit your whole rental business
How to get rid of the ?I can?t do anything about it? syndrome at your equipment rental business
With the economy stalled, here are some ways to restart your engine -- and your equipment rental business
Yellowstone Rental & Sports learns to diversify and go where the business is
How you can make up for lost income