Barry Himmel is a senior vice president for Signature Worldwide, a Dublin, Ohio-based company offering sales and customer service training, marketing and mystery shopping services for a variety of service-based industries. For more information, call (800) 398-0518 or visit www.signatureworldwide.com . You can also connect with Signature on Twitter @SignatureWorld and on Facebook.
Articles by Barry
Exceptional Customer Service Starts with Confidence
by Barry Himmel, Signature Worldwide
January 8, 2013
Customers want to know that the employee they are working with is confident...
Just Ask One Simple Question
by Barry Himmel, Signature Worldwide
September 18, 2012
If you are a manager or leader in your company, coach your team members...
How to Build 'Natural' Customer Service
by Barry Himmel, Signature Worldwide
June 13, 2012
In order to achieve consistency in customer service, you need to set...
Don't Reserve Your Best Service for Existing Customers, Make New Clients Welcome Too
by Barry Himmel, Signature Worldwide
March 9, 2012
Many rental employees save their best service for their existing customers...
The Value Proposition
by Barry Himmel, Signature Worldwide
December 20, 2011
Deliver Value to Your Customers by Exceeding Expectations
Building Your Customer Appreciation Strategy
by Barry Himmel, Signature Worldwide
November 22, 2011
Customer appreciation needs to be an ongoing initiative. It needs to be...
Drivers are Critical to Great Customer Experiences and Repeat Business
by Barry Himmel, Signature Worldwide
June 21, 2011
One area that can have a significant impact on customer loyalty and help...
Take Customer Appreciation to the Next Level
by Barry Himmel, Signature Worldwide
February 16, 2011
The best way to effectively show your customers how much you appreciate...
Avoid Service-Related Mistakes by Putting the Customer First
by Barry Himmel, Signature Worldwide
October 14, 2010
Customer service mistakes will inevitably happen, but you can minimize them...
Satisfaction Versus Loyalty - Where Are Your Customers?
by Barry Himmel, Signature Worldwide
September 2, 2010
If you want to retain customers and build your business, you must go beyond...
It's Time to Reconnect with Customers
by Barry Himmel, Signature Worldwide
April 16, 2010
It's time to be proactive - don't wait for your customers to call you...
Are You Ready for an Economic Bounceback?
by Barry Himmel, Signature Worldwide
November 11, 2009
Tips to ensure your equipment rental business is ready for when the economy...
Make a Difference by Delivering Great Customer Service
by Barry Himmel, Signature Worldwide
November 11, 2009
Barry Himmel of Signature Worldwide explains how great customer service can...
Build a Recession-Proof Business with Customer Service
by Barry Himmel, Signature Worldwide
April 23, 2009
There is one thing you can control even during an economic downturn...
Consistency is Key to High-Quality Customer Service
by Barry Himmel, Signature Worldwide
March 9, 2009
To achieve legendary customer service, your expectations of employees...
Different strokes for different generations
by Barry Himmel, Signature Worldwide
August 1, 2008
Different customer service strokes are needed for different generations...
Staying competitive in a demanding economy
by Barry Himmel, Signature Worldwide
June 25, 2008
How to utilize customer service to attract and retain business.
The importance of first impressions
by Barry Himmel, Signature Worldwide
February 7, 2008
Whether over the phone or in person, how your employers greet customers can...
Upselling for profit
by Barry Himmel, Signature Worldwide
September 26, 2007
Suggesting and asking are two methods of increasing sales as well as...
Gaining a Competitive Edge
by Barry Himmel, Signature Worldwide
February 7, 2007
How to create a customer-focused culture at your rental business
