Barry Himmel is a senior vice president for Signature Worldwide, a Dublin, Ohio-based company offering sales and customer service training, marketing and mystery shopping services for a variety of service-based industries. For more information, call (800) 398-0518 or visit
www.signatureworldwide.com. You can also connect with Signature on Twitter @SignatureWorld and on Facebook.
Whether over the phone or in person, how your employers greet customers can have a significant effect on business.
If you are a manager or leader in your company, coach your team members to ask the question. Make sure they understand why it is important and that it can add value to the interaction.
In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction.
Deliver Value to Your Customers by Exceeding Expectations
Customer appreciation needs to be an ongoing initiative. It needs to be part of your customer service and customer loyalty strategy.
One area that can have a significant impact on customer loyalty and help develop relationships is your transport or delivery team.
The best way to effectively show your customers how much you appreciate their business is to simply start with a sincere thank you.
Customer service mistakes will inevitably happen, but you can minimize them by coaching staff to always put the customer first.
If you want to retain customers and build your business, you must go beyond satisfaction. You must develop a culture that builds customer loyalty.
Tips to ensure your equipment rental business is ready for when the economy turns around
Barry Himmel of Signature Worldwide explains how great customer service can elevate your company's image in the eyes of your customers.
There is one thing you can control even during an economic downturn ¯ the service you deliver to your customers. Great customer service is not restricted by the economy.
To achieve legendary customer service, your expectations of employees must be clear
Different customer service strokes are needed for different generations of folks
How to utilize customer service to attract and retain business.
Suggesting and asking are two methods of increasing sales as well as customer satisfaction.
How to create a customer-focused culture at your rental business
Should you invest in customer service training?