Redmond, WA - Terex Aerial Work Platforms (AWP), a business segment of the Terex Corp., is proud to introduce a new one-stop-shop for customer support services: Genie 360° - A World of Service & Support. The new program kicks off along with a more robust and comprehensive offering of customer support services at a time when many companies are working to preserve their aging fleets. The Genie 360° collection of services encompasses refurbishing, used equipment, field and factory support, training, parts and warranties.

"Genie 360° is a complete collection of services which take into account customer support equipment needs from a holistic approach - from beginning to end," said Siva Balakrishnan, VP Global Services. "Our intention for Genie 360° is to clearly communicate our commitment to our customers by offering our fullest support at every turn. We have recently reorganized our structure and improved our processes and programs to better serve our customers."

New additions to Genie's customer support offerings in North America include the following:

New Extended Service Protection Plan
Genie will now offer Terex Xtend extended service protection plans on its complete line of Genie booms, scissors and telehandlers. All U.S. customers now have the opportunity to purchase extended protection for these models. The extended service protection plan provides customers the opportunity to purchase one to four years of additional coverage.

New Fleet Service Parts Program
Equipment parts for other manufacturers' products will now be available for order in North America. Three hundred non-Genie parts will initially be available, with additional parts added each month. Parts for Genie aerial work platforms and Terex light towers and generators are available for order via the online Serial Number Smart Parts Lookup System. Newly added parts for competitor products will be available on the parts page of the Genie Website. Orders may also be submitted by fax or phone.