VICTORVILLE, CA - The thought of picking up the phone or listening to voicemails in the morning no longer makes Service Rock Products shop supervisor Steve Womack cringe.

"I used to get complaints from our mechanics that they didn't have the parts needed to complete repairs, and operators or plant managers would complain about repair delays or repairs that didn't get done. These complaints are all but gone," said Womack, who credits the Kenworth PremierCare Connect Enterprise program and the company's team of shop personnel who helped implement it.

Service Rock Products is a ready-mix concrete and aggregate producer with maintenance shops at 11 of its 18 locations in California and Nevada.  The Mitsubishi Cement-owned company operates ready-mix concrete and aggregate plants in the high desert areas of Southern California, as well as Las Vegas and its surrounding communities.

Womack and his team are responsible for the maintenance of all the company's equipment. The fleet includes close to 200 mixer trucks, most of which are Kenworth W900S mixers with easy maintenance access under the hood and excellent maneuverability. Service Rock Products also operates 12 on-highway tractors and more than 250 pieces of off-road and support equipment, including bulldozers, 100-ton haul trucks and loaders.

Service Rock Products fully implemented Kenworth PremierCare Connect Enterprise about 18 months ago. Connect Enterprise's bar code scanning feature enabled Womack to gain real-time monitoring of parts inventory and mechanics' job-to-job labor at all of the company's service locations.