KIRKLAND, Wash. - A new video highlighting the benefits and technologies used by the Kenworth PremierCare Customer Center can now be viewed on Kenworth's Web site (www.kenworth.com).

The 2-1/2 minute video provides an inside look at the Customer Center operation and demonstrates the value of Kenworth PremierCare's free, 24/7 roadside assistance program (1-800-KW-ASSIST), which is part of Kenworth's dedicated effort to provide the World's Best customer support.

The Kenworth PremierCare Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services. The center received nearly 200,000 calls from Kenworth customers last year and achieved a high level of customer satisfaction, according to Hayrynen. In 2007, the average answer speed is 13 seconds.

The Kenworth dealer network in the United States and Canada does the repair work and is supported by independent service providers for extended coverage hours. Kenworth's quality products, combined with excellent dealer support, contributed to Kenworth's reception of three 2007 J.D. Power and Associates awards for Highest in Customer Satisfaction for Over The Road, Pickup and Delivery and Vocational Segment Class 8 Trucks.

To access the video, scroll over "Parts and Services" at the top of Kenworth's home page, then select "PremierCare Services." Click on "PremierCare Roadside Assistance" to access the video, as well as additional information about the Customer Center and how to register.