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Running Your Business

Updated: July 8th, 2008 05:26 PM GMT-05:00

The Price of Losing Trust

Ron Roberts

Trust is a precious commodity. Trust creates bonds that can last forever. Trust saves time. It enables freedom. It builds dignity. Trust greases the wheels of deal making. It simplifies business. It simplifies life.

When trust is lost, relationships are poisoned. Discussions grow confrontational. Time and energy are wasted, and money is lost. Lots - of - money - is -lost.

Some people are distrustful by nature. With them, trust take years to build and can be destroyed in a second. For others, trusting comes easy. They start off trusting and continue trusting until proven foolish in doing so.

Are far as you are concerned, two questions should be on your mind.

How do I as a contractor earn trust?

How do I as a contractor lose trust?

You earn trust by doing what you are supposed to, when you are supposed to, in the manner in which you are supposed to. When you reach an agreement, you keep your word. You earn trust by taking care of your clients - and your clients' clients.

You lose trust by doing the opposite.

Exploiting gray areas. Playing every angle. Trying to slip inferior products and methods by the building owner and his representative.

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