In an article that appears in the June issue of Equipment Today, Kim Berndston looks at both sides of the renting vs. owning attachments topic. Some of the questions explored include: Which attachments are commonly available through rental centers? and What are the advantages/disadvantages of renting rather than keeping them in fleet?

So after reading that article, weighing in your own experiences and factoring in other information, you've decided that you are going to rent a specific piece of equipment for an upcoming project or it is not in stock when you need it. The only problem is that your regular rental store doesn't carry that piece of equipment. Before giving up on that particular location, there a few things you can do to work with your local rental store. Because just as you try to meet your customers' needs, rental stores know they must meet their customers' needs to remain the first choice of contractors.

"If we don't have something a customer wants, the first thing we will do is call another rental store and try to re-rent the unit," says Tom Ward, Manager of ABC Rental in Catonsville, Maryland. "However, if the desired unit is out of our realm we'll try to point the customer in the right direction."

This appears to be how many rental stores operate, but with a little proactive effort and communication on behalf of the contractor, the chances of the rental store acquiring or carrying your needed equipment can increase.

In the case of ABC rental, Ward says the store uses a missed rental sheet. "If a customer requests something we don't carry and we get a number of those - or it could be just one and it fits our needs - we will go out and purchase that item."