ROLLING MEADOWS, IL (August 23, 2011) -- Komatsu is the first construction equipment manufacturer to offer its customers a complementary maintenance program, as part of Komatsu CARE, a service and advanced product support solution that comes standard with all construction-size Tier 4 Interim machines.
The complimentary program includes all 500-hour factory-scheduled maintenance intervals on Tier 4 Interim Komatsu construction equipment for the first three years or 2,000 hours (whichever occurs first), and is available at all distributors in the U.S. and Canada.
The Komatsu CARE Complimentary Maintenance Program includes:
- Komatsu genuine fluids and filters
- Service work performed by a Komatsu factory certified technician
- Multi-point inspections performed by a factory certified technician
- Komatsu oil and wear analysis (KOWA)
- Komatsu genuine SuperCoolant
"Complimentary maintenance programs have been very successful, particularly within the luxury auto industry, because they have increased residual values on lease returns, increased the price of used vehicle sales and increased the longevity of component life," said Dave Grzelak, CEO, Komatsu America. "With Komatsu CARE we think we can replicate that success within the construction industry for those who buy and lease Komatsu machines."
The Komatsu CARE Complimentary Maintenance Program ensures that proper maintenance is performed with OEM parts by factory certified technicians. The program also increases uptime and efficiency, and provides detailed machine maintenance records that can—in turn—bring higher resale value. Komatsu CARE is transferrable to new owners, upon resale, within the United States and Canada.
Komatsu America Corp. is a U.S. subsidiary of Komatsu Ltd., the world's second largest manufacturer and supplier of construction, mining and compact construction equipment. Komatsu America also serves forklift and forestry markets.