JLG Industries Inc.

JLG iPhone App Takes Users Directly to Model-Specific Manuals

JLG Industries Inc. has developed a free iPhone/iPad mobile app that will allow customers to instantly receive machine data, including in-service dates, engine data, parts lists and safety bulletins. Customers also can view manuals, research pricing and availability, build orders and check order status. 

The app, which can be downloaded from the iTunes store, is available to any JLG customer who has registered for a username and password for JLG's Online Express customer portal. Users can access machine-specific data immediately by scanning a machine’s bar code or manually entering its serial number.

“We believe this app will help our customers run their businesses more efficiently,’’ said Chris Mellott, JLG Industries, vice president, customer support. "Implementing mobile technology to assist customers is a large part of JLG’s long-term strategy with Online Express.”

JLG, in conjunction with its information technology partner, Global Data Consultants, developed the app based on its customers’ adoption of smart devices, and refined the app after nearly a year of testing and feedback from customers such as mechanics, parts managers, service managers, sales managers and rental company owners.

The company plans to release the app for Android smartphones and tablets within the next quarter. JLG also is scheduling future updates to the app, which will include even more functionality and enhancements based on customer feedback.

Online Express customers can download the mobile app at the iTunes store, and are encouraged to write a review of the product to help JLG continually add value to its customers and enhance the app.

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