Easy Spare Parts (ESP) is the Haulotte Group’s front office tool allowing customers to consult technical documentation and to order spare parts online.
This database contains more than 2,500 online catalogues, 10,000 drawings and exploded views, and 20,000 photos of parts. To improve the quality of service for its customers and to make the tool even easier to use, Haulotte Services is updating ESP to the Silverlight technology.
The major benefits for the users will be to:
- Improve usage of replacement parts
- Consult quantities within bill of material
- Simplify documentation searches
- Easier access to special offers
- Decrease time loading
- New dynamic ergonomics and design
- Direct access to password management
Haulotte’s target is to deploy ESP “Silverlight” to all its customers by mid 2013.