Paladin Attachments welcomed Christian Heller as the new director of customer service in the Akron, Ohio, office. Heller brings to Paladin a strong background in inside sales management, customer service roles and continuous improvement initiatives in a variety of business-to-business sales organizations. Heller holds a bachelor’s degree in Management and Leadership from Capella University, as well as certifications in Six Sigma Green Belt and Lean methodologies. Prior to joining Paladin, Heller served as the Regional Contact Center Manager for Grainger Industrial and Director of Sales Support for North America within the Barnes Group. As director of customer service, Heller will work closely with internal departments to enhance product support for Paladin Heavy Attachments, which includes three powerful brands: JRB, CP and CustomWorks.
“Christian will join in our efforts to drive accelerated sales and service excellence through continuous improvement strategies, leadership behaviors, organizational and process effectiveness, as well as team member engagement. He will also work with our organization to capitalize on past and present improvements and, more importantly, help elevate our focus on customer service excellence as we move forward,” says Dave Crummy, VP of dealer sales.