Mack Connects Customers and Concrete Loads with WheresMyConcrete.com

New interface to Mack Fleet Management Services provides real-time data identifying exactly where a concrete load on a Mack truck is and other data to improve dispatching productivity

January 18, 2017
Mack Trucks Inc.
Mack Trucks announced that WheresMyConcrete, a cloud-based and telematics-connected dispatching, analytics and customer service tool, is now available for Mack ready-mix customers seeking improved asset visibility, dispatch efficiency and real-time data identifying exactly where a concrete load is in the delivery process.
Mack Trucks announced that WheresMyConcrete, a cloud-based and telematics-connected dispatching, analytics and customer service tool, is now available for Mack ready-mix customers seeking improved asset visibility, dispatch efficiency and real-time data identifying exactly where a concrete load is in the delivery process.
Mack Logo B 200x98

WheresMyConcrete.com is a cloud-based, telematics-connected dispatching, analytics and customer service tool ready-mix customers can use to get real-time data identifying exactly where a concrete load on a Mack truck is in the delivery process. Mack announced the new tool during World of Concrete 2017.

WheresMyConcrete, a new addition to Mack Fleet Management Services, provides real-time data for concrete mixer fleet dispatchers, improving transparency and service to customers, as well as providing critical analytics designed to help improve operations. Utilizing Mack’s factory-installed GuardDog Connect integrated telematics platform, WheresMyConcrete is available on Mack truck models equipped with a Mack engine, including the Mack Pinnacle, Granite, TerraPro and LR models. GuardDog Connect is standard on these Mack models.

WheresMyConcrete can be tailored to ready-mix customers’ needs, including those who need only GPS tracking of their trucks. Additional features can be bundled to enhance the service, including digital tickets, electronic billing, sales tracking and analytics, and driver payroll management. Ready-mix customers are able to access WheresMyConcrete’s up-to-the-minute information either online or through a free mobile app.

WheresMyConcrete also allows contractors to download a free app to track deliveries with live traffic and up-to-the-minute ETAs, improving delivery precision. Contractors also can see current, upcoming and past orders, review digital tickets and signatures, and pay invoices online.

Ready-mix companies can also access powerful analytics offered by WheresMyConcrete for a detailed look at yards/man-hours, dead time, driver performance and contribution margin analyses.

Mack Fleet Management Services connects proprietary data from Mack’s fully integrated telematics hardware with third-party solutions to help customers effectively and efficiently manage their operations. GuardDog Connect telematics solution is the enabling platform for Mack Fleet Management Services, eliminating the need for aftermarket hardware purchases and installation costs.

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