







By Allan Heydorn
Editor
Contractors are known to go to great lengths to get the job done and satisfy their customers, but what McConnell & Associates and Tennis Services of Iowa did last fall has to be some kind of record.
That's because at the request of California Products Corp., a manufacturer of tennis court surfaces, representatives of both contractors traveled to Australia to assist a local contractor constructing new surfaces for this year's Australian Open, one of the Grand Slam tennis tournaments.
I mean, how much farther can you go to satisfy a client?
Last fall McConnell's Don Hubbard, tennis court superintendent, Jaime Ocampo, foreman, and Dan Treiber, owner of Tennis Services of Iowa, were asked to assist Melbourne's W.M. Loud in resurfacing the courts in time for the 2008 Open. In a normal year Loud's crews would resurface and stripe about 80 tennis courts a year.
"They have a great workforce at Loud, and they do a great job," Hubbard says. "But when they got the contract for the 40 additional courts, and the tight deadline, they wanted a little extra assistance just for insurance."
So Loud contacted California Products Corp., which contacted McConnell and Tennis Services because both are authorized applicators of California Products' material. Hubbard spent six weeks down under assisting Loud's crew, Ocampo worked there eight weeks, and Treiber worked for three weeks. Contractors from India and Singapore also flew in to help, and it all worked out fine as the courts were done in plenty of time for Roger Federer and Maria Sharapova to take home their Australian Open trophies.