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Updated: July 8th, 2008 05:26 PM EDT

Certification = Differentiation

NAPSA certification

Butch Hartman, CAM Services
“"'m hoping this certification helps our industry get a little more professional across the board," says Butch Hartman, CAM Services, Denver. "I hope property managers and owners eventually will only use sweeping contractors who are certified."
Windell Brent, Commercial Property Maintenance
"I think in the long run NAPSA's CSC is a very worthwhile process and program to elevate the people who are serious about their business," says Windell Brent, Commercial Property Maintenance, Albuquerque, NM.
Marc Chimento, Hy-Tech Property Services
"We want our customers to understand that not only do we want to service them but we want to let them know we service them to a standard other companies won't," says Marc Chimento, Hy-Tech Property Services.
Mark Carter, Bill's Sweeping Service
"Sweeping is a subjective type of service so I look at certification as another way to segment and further differentiate the next level of company from the fly-by-nights," says Mark Carter, Bill's Sweeping Service.

Allan Heydorn
By Allan Heydorn
Editor

A number of years ago when the North American Power Sweeping Association (NAPSA) was looking to enhance its member benefits, it hoped to offer an insurance program where the premiums and benefits would more accurately reflect the type of work sweepers perform.

NAPSA hoped to offer sweeper-specific insurance, available only to association members but was told by insurance underwriters that any such insurance would under the law have to be made available to all sweepers, NAPSA members or not - unless there was a different category of sweepers within NAPSA.

So was born the NAPSA Certified Sweeping Company (CSC) designation, a members-only program "to recognize those firms operating in a professional manner and contributing to the overall image of the sweeping industry."

"NAPSA was having trouble getting insurance underwritten, and we set about constructing a practice to set up a higher-quality product with a better class of companies based on specific business practices," says Mark Carter, owner of Bill's Sweeping Service, Orange, CA, which received its CSC designation in 2004. "The CSC designation gives us another level within NAPSA and makes a difference with underwriters."

Carter, who was on the committee that developed CSC and is currently head of the committee (with Debbie Jacketta, Jacketta Sweeping Service, and Gabe Vitale, C&L Sweeper Service) that reviews CSC applications, says certification has yet to translate directly into "a guaranteed X percentage off the premium," but underwriters tell NAPSA that will happen.

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