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Updated: July 8th, 2008 05:26 PM GMT-05:00

The Price is Right

The Price is Right

Runway
Staff
Among the variety of striping work D.H. Striping does is airport marking, such as this runway number at Orlando International Airport.
Orlando Arena
Staff
D.H. Striping knows it's important to do its job right for its customers, such as the Orlando Arena (above). "We're the last ones on the job, and the job's just about done," Don Hess says. "Our customers don't need anything that throws them off schedule for getting their occupancy permit."
Striping
Staff
A two-year guarantee on striping is standard but D.H. Striping has been known to give a four-year guarantee when the customer allows the contractor to write its own specifications. "We know the places that wear out first so we make sure those places get more paint," Don Hess says. "Or maybe well talk with them about using thermoplastic, on the stop bars, for example."

Allan Heydorn
By Allan Heydorn
Editor

There aren't too many striping companies that go to market as the highest-priced striper around, but D.H. Striping does — and the approach has been successful in the contractor's Florida marketplace.

"We are the highest-value striping company in central Florida by far, and we're also in the upper tier of pricing and our customers know it," says Don Hess, vice president. "It upsets some of our competitors — that we can price ourselves this way, still keep our old customers, and pick up new ones — but we think that says a lot about the way we go about our business."

Located in Oviedo, FL, D.H. Striping has built up the high end of the striping niche by stacking the blocks that will support the higher-end pricing: excellent customer service, quality workmanship, knowledgeable and skilled employees, and good, well-maintained equipment.

And all that is backed up by a corporate philosophy based on education and communication.

"We believe contractors need to be a resource for the customer," Hess says. "That's what we try to do. That's where the growth of our business came from and where growth will come from in the future."

And when you are a resource, when you provide a service, when you are not viewed as a commodity, you can justify the premium fee you charge.

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