
By Dick Detmer
Because of the challenging and changing economy, now is a great time to question almost everything. And it's time to stress the need for a complete review (and possible overhaul) of your company's policies and procedures. It's more important than ever to make the most of your business's opportunities to make additional income as well as to keep from wasting money.
It amazes me that a subject as important as a company's policies and procedures does not receive more attention by the owners and operators of rental businesses.
Are you certain that your company's practices are the best for your company? Is it possible that some of your company's practices are outdated and are having the opposite effect from what they were intended to achieve? Are there policies that can significantly boost "other income" at your company and help to offset significant losses in traditionally strong parts of your business?
How are you handling delivery charges, rental rate periods, late fees, damage waivers, personnel issues, incoming telephone calls, purchasing and every other practice in your company?
It's important to have a periodic, thorough review done by an objective expert to analyze your rental company's policies and procedures. Then, it will be time to make well-conceived and thought-out changes that make sense for your company.