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When matching your customers with the proper equipment, it's always best to ask them lots of questions. Pumps are no exception. Even if they seem to know what they need, don't be afraid to ask customers how they're going to use the pump what it is they're pumping. It will mean the difference between getting them the wrong equipment or the right solution for their problem.

Where to start

Before matching your customers with the right pump, there are a few things you and your staff will need to understand about the equipment.

First, make sure you understand all the terminology and the basic pump features. As with other equipment in your inventory, you must be an expert before you can help your customers.

Second, always use the proper size hoses and fittings. Before the equipment goes out on rent, be sure all hoses are inspected for leaks, weaknesses and kinks. Fittings should be check to ensure proper suction.

Be sure to warn customers to never let a pump run dry. This could damage some types of pumps and seals.