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Updated: July 8th, 2008 05:26 PM EDT

Making it Happen: Customer Service Helps Company Expand

J.B. Bostick's two divisions

sealcoating parking lot
line edging in parking lot
Bostick equipment
Part of the J.B. Bostick's distinctive image is equipment painted a striking bright black with yellow lettering, trimmed in charcoal grey, with chrome wheels, stacks, and bumpers.
Bostick employee edging
Many of J.B. Bostick's employees have been with the company long term and they know the company's efforts to pay attention to detail on the job. "We believe in a neat, clean job and when we leave a job it looks like we weren't even there," says Jerry Hamlin.
finished parking lot

Allan Heydorn
By Allan Heydorn
Editor

But California is a big state, and some of the clients J.B. Bostick worked with in Southern California also had properties up north. So in 1989 J.B. Bostick opened a northern California branch now run by Tim Crowley. The northern operation, based in Roseville has 35 employees.The northern division generates 60% of its sales from paving, 30% from sealcoating, and 10% from concrete work.

With the opening of the Northern California office J. B. Bostick is able to service clients throughout the entire state of California. The northern office also handles work in Reno, NV, while the southern location works in Las Vegas.

Mobile home parks

The two divisions operate independently, and do work a little differently, but both have a solid grip on the mobile home park market, which provides a solid and repeat core of business. Mobile home parks account for more than 50% of the work of the Anaheim operation and more than 25% of the work of the Roseville operation. Bostick says that combined the two divisions perform maintenance work on more than 250 mobile home parks each year.

Typically these parks feature roads, driveways, carports, and 200 to 400 individual coaches or modular units, each owned individually. The owner of the home rents the space from a property owner, who hires J.B. Bostick to maintain the pavement.
"Mobile home parks are the backbone of the company," Crowley says. "It's a special kind of work because you're working with numerous residences on a single property."

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