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Crowley says each individual owner has his own concerns and needs, "just as we all do with our own homes, so the blow-and-go mentality is not going to work on this type of job."

He says J.B. Bostick succeeds in the mobile home pavement maintenance market because the crews pay special attention to whatever idiosyncrasies an individual mobile home owner might have, whether it's cleanliness, detail, landscaping, or noise.

"We believe in a neat, clean job and when we leave a job it looks like we weren't even there," Hamlin says.

Crowley says much of their success is related to scheduling as well.

"We address it well in advance, and help the manager notify the residents," he says. "A key to working on that type of property where there are so many people who will be directly affected is simply to make everyone feel comfortable with what's going to happen. Scheduling and paying attention to detail really helps."

In addition to scheduling and planning, the work is done cleanly.

"It takes more time to do it cleanly, so we take more time," Bostick says. "We make sure to edge by hand, for example. But this is all something our employees know to do."