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Making it Happen: Customer Service Helps Company Expand

J.B. Bostick's two divisions

Part of the J.B. Bostick's distinctive image is equipment painted a striking bright black with yellow lettering, trimmed in charcoal grey, with chrome wheels, stacks, and bumpers.

Many of J.B. Bostick's employees have been with the company long term and they know the company's efforts to pay attention to detail on the job. "We believe in a neat, clean job and when we leave a job it looks like we weren't even there," says Jerry Hamlin.

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Top Three Takeaways

By Allan Heydorn
Editor

2 SealMaster spray tanks (300 gal.)
1 sealcoating rig (500-gal.)
2 modified Kubota tractors with squeegee sealcoating attachments
1 bulk tanker (3,000 gal.)
9 Blaw-Knox pavers
3 Gilcrest pavers
2 LeeBoy pavers
14 Dynapac & Ingersoll Rand rollers
Striping equipment
30 general trucks

PRIMARY SUPPLIERS:

Western Colloid, Vulcan Materials, Granite Construction. Bruce Trucking, Western Oil & Spreading

Maintenance Plans Help Retain Clients

J.B Bostick offers customers both budgeting assistance and maintenance plans for one to five years. "Some companies work within their pavements, others work within the budgets they have and we can work either way with them," says Tim Crowley.
He says 400 of the Roseville customers ask J.B. Bostick to assist in getting the most maintenance from their budget and another 100 customers involve Bostick in setting up a long-term pavement maintenance plan, which involve:

Physical inspection of each property
An interview to determine the client's long-term goals for each property, including length of holding, length of lease agreements, lease requirements.
Evaluating needs and comparing with budget to recommend best-use options for the money. "Some folks have the same amount of budget money available year after year and they need to know the best way to use that money," Crowley says.

Others have one lump sum and want the pavement to look revitalized.

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