ForConstructionPros.com

"We started that division to make ourselves more valuable to our existing customers and to give us more regular contact with them, and that's exactly what's happened," he says. "If the operator brings something to our attention and we bid it and get the job, the operator gets a monetary award." He says it's not uncommon for operators to earn upwards of $400 a month in bonuses.

"By doing that our competition just doesn't exist as far as our property manager customers are concerned," Stauty says. "We work hard for them so they're not going to switch companies just to save a few dollars."

Stauty says it's the attention to detail that enables Commercial Power Sweeping to retain customers while charging higher prices, and that, he says, is a credit to his employees.

"A service is only as good as your employees and that's the absolute key," Stauty says. "We all can hire someone and put him in a truck and hand him a routing sheet and send him out, but once he's out there what he does is based on his own ethics and his own desire to represent the company well. We have a great group of people working with us, and those people make us successful."

The company finds quality people by advertising for "operator" as opposed to "driver" because "operator" instills a different mentality.