
By Garry Bartecki
Contributing Editor
Placing a lien on a customer's job is quite often necessary, and the collection staff is responsible for tracking these dates. And when necessary, having a formal collection process in place more than pays for itself. Not only do you get paid a percentage of what you sent over, you get reports which help with future credit decisions. Keeping the sales staff involved at these times is critical because many times the salesman can get the customer to pay to avoid the lien or collection effort.
And last but not least, you need a rental-friendly system to help your employees navigate through this process with valid, current information. If you don't have such a system in place, you will be spending a lot of time pushing paper around as your AR balance grows.
The rental business is made up of two steps: rent it and collect it. I hope you are concentrating on both.