SmartEquip integrated its software with Lowe’s Tool Rental to automate stores’ equipment service and repair processes.
“We share the same north star in our commitment to customer service and best-in-class customer experience which makes Lowe’s an industry leader,” said Mike Kendall, vice president of sales, North America. “We look forward to streamlining workflow for the Lowe’s Tool Rental team and creating a seamless customer experience.”
The SmartEquip Procurement software solution enables equipment owners in the construction industry to streamline parts ordering and purchasing, increasing technician productivity, eliminating spare part order errors and improving tool and equipment fleet uptime and availability.
SmartEquip’s single login access to suppliers enables Lowe’s Tool Rental to implement a solitary, consistent process, for every brand of equipment, at every location. With one consistent workflow, the platform makes the process easy to train and even easier to use.
As part of the integration, repair technicians can order directly with manufacturers and preferred dealers of more than 50 brands of equipment, while simultaneously updating purchase orders and work orders. The platform offers suppliers instant reductions in the cost of supporting equipment fleets on the SmartEquip Network, and improved efficiency in supplying spare parts.
