They say that the devil is in the details. For a company that has been around since 1923 and employs over 700 employees, E.R. Snell Contractor, Inc. has a lot of details to deal with every day. The family-operated company based in Atlanta, GA performs a variety of transportation construction jobs from Augusta to Macon and northern Georgia including roadway work, structural bridge work, and asphalt paving and sales. On any given summer day, E.R. Snell is dispatching 150 to 200 asphalt trucks, a vast majority of which are third party truckers. In handling their daily trucking, executive vice president Jared Snell knew there had to be a better way to manage the mountain of details that impact his company’s operations. Thankfully, he was right, and in an innovative telematics platform, they found a way to handle the details and exorcise their demons.
Fact-Based Decisions Replace Intuition
The E.R. Snell team is very familiar with I-285. Whether it’s northbound or southbound, the team has resurfaced stretches of the interstate from the South Carolina border through Atlanta. The asphalt team was working on one particular three mile, four to six lane wide, stretch of I-285 at Atlanta’s Hartsfield International Airport when their telematics system helped them make sense out of the onslaught of information involved in the 100,000 ton, four-month project. An immediate way Snell and his managers cut through the noise was to eliminate overtrucking in real-time. In previous highway projects the team deferred to superintendents and foremen for their opinions on the trucking needs for a particular job. In hindsight both parties tended to overestimate the amount of trucks needed. Thanks to their FleetWatcher telematics system, E.R. Snell was able to see where trucks were at all times, eliminate the grouping, and generally keep a steady stream from the asphalt plant to the paver. Distinguish between fact and opinion allowed them to eliminate several trucks a day to get the right number of trucks on the job.
“This past year, what we found by using FleetWatcher is that we were able to quickly identify shortfalls… Our managers were able to understand if they’ve got delays or if they’ve got problems, where trucks are and what they’re doing,” said Snell of the new insight into their asphalt operations.
Another such shortfall was E.R. Snell’s ability to not only know the right number of trucks for a job, but that their trucks were where they were supposed to be. Before telematics, trucks would take millings, valued between $60 - $100 for use in future mixes, and make unauthorized stops to sell them. Now armed with more information, the E.R. Snell team had a direct line of sight into where all of their trucks were in the field in real-time.
Accountability Helps Efficiency
For Snell, this information created accountability with drivers. “It’s the accountability of the trucks now that we have…That was what we purchased it (FleetWatcher) for, to verify what we were spending was right,” said Snell.
With new insight into their trucking operations through FleetWatcher’s Material Management Solution (MMS), E.R. Snell reduced unauthorized driver stops and quickly identify other problems that weren’t even on their radar. After watching their trucking costs rise year after year Snell was relieved to see them drop and eventually stabilize after implementing FleetWatcher.
A large reason for the decline in costs came from how E.R. Snell pays their third-party truckers. Before having a handle on their trucking, the company was paying trucks by the ton to encourage efficiency. Unfortunately, E.R. Snell didn’t have an efficient way to track and identify why some trucks got five loads a night while others got two. To make matters worse, all the trucks ended up getting paid the same and high demand drove up costs across the board. But armed with FleetWatcher, Snell and his team were able to ensure when they came back to I-285 that trucks were paid for their exact tonnage and not a pound more.
When onboarding their third-party drivers Snell was pleasantly surprised by the response to FleetWatcher. The drivers embraced the new technology not as a big-brother tool looming over their shoulder but as a tool to help them logistically and save money in the trucking process. Plus, a streamlined implementation process didn’t scare anyone away in the process.
E.R. Snell also found a way to use their MMS to streamline their third-party trucking. Prior to FleetWatcher, truck dispatching was handled by texts and phone calls which was not ideal for anyone involved. Now, E.R. Snell issues FleetWatcher devices directly to their third-party vendors who them distribute them to trucks. Then they use the FleetWatcher tracking numbers, instead of the truck number, at plants to ensure that they are getting, and paying for, the trucks that they requested. Additionally this system allows E.R. Snell to always know who a truck is working for and where exactly they can be reached.
Unintended Outcomes Sweeten The Pot
More efficient trucking was an intended outcome of E.R. Snell’s investment in MMS. Company wide visibility into trucking performance metrics, was not. The information is displayed on large screens with intuitive graphics at the asphalt plants, and on smaller screens like tablets and smartphones through the app.
“I’d say the value add that we got that I didn’t see coming was the managers use of the app. They have found it from the foreman, up through the project manager, and even through the executive level. The use of the app has been invaluable for logistics and just, overall, a dashboard view of what’s going on during the day,” said Snell.
FleetWatcher’s mobile app continuously relays information from GPS-enabled transponders in trucks to computer screens in offices and mobile phones or tablets out in the field. The increased visibility, along with an integration with E.R. Snell’s asphalt plant software, allows everyone in the company to have a dashboard view of what the plant is doing and where trucks are at any given time. In addition to integrating with their plant software, E.R. Snell also integrated with their accounting system, Viewpoint, to sync up job master information into project creation and updates within FleetWatcher. Being able to utilize their trucking information seamlessly across the organization was yet another unforeseen benefit of switching their MMS.
E-Ticketing Eliminates Handoffs During Pandemic
FleetWatcher has helped shore up E.R. Snell’s trucking operations in the present while preparing them for the future. During the COVID-19 pandemic, E.R. Snell was able to use FleetWatcher’s e-ticketing software on one of their interstate resurfacing jobs to reduce the number of materials passed from hand to hand during a project. While e-ticketing isn’t a constant across all jobsites, should the Department of Transportation require it on future jobs, Snell and his team will be ready.
Empowered by their new telematics system, the team at E.R. Snell Contractor, Inc. were able to create efficiencies in their trucking operations using real-time data that allowed them to save money by creating accountability with their third-party truckers and by increasing access to operational information across the company.