Stripe-N-Sweep's Reliability Results from Management Team and Training Efforts

by Allan Heydorn
Created: February 21, 2011

Les and Diane Armstrong continue to find success in their 25th year of business

Les Armstrong says the GPS helps keep drivers accountable for their time and gives the customers feedback that Stripe-N-Sweep was at their property at a certain time and that it swept the parking lot...
Les Armstrong says the GPS helps keep drivers accountable for their time and gives the customers feedback that Stripe-N-Sweep was at their property at a certain time and that it swept the parking lot. Cost for the GPS is built into Stripe-N-Sweep pricing, and Diane Armstrong says "After you've bought the units for each truck the monthly service is not expensive." This GPS map shows the location of each sweeper at a given time on a specific night.
Les Armstrong, president, and wife Diane Armstrong, vice president, have been able to grow their 25-year-old Stripe-N-Sweep in each of the last three years – despite the tough economy.
Les Armstrong, president, and wife Diane Armstrong, vice president, have been able to grow their 25-year-old Stripe-N-Sweep in each of the last three years – despite the tough economy.

"We tell them ‘They're your customers just as much as they are my customers because you're the ones out there doing the work and making them happy.'"

"That's right," Diane says. "We may own the company and we are the boss and we have to be the boss sometimes, but we're all a team working for the same goals."

"People were more responsible and accountable for what they did than they are today," Les says. "Not that they're bad people today but I just think that the work ethic has changed," a feeling that Diane echoes.

"We seem to spend a lot more time and money these days keeping people accountable for doing what we're paying them to do and that's disappointing," she says.