Brokk, a global manufacturer of remote-controlled demolition machines, has launched My Brokk, an online support platform that offers multiple services in a single resource. The My Brokk portal features two new online services — a library of manuals and other technical documents along with a Webshop for ordering parts and attachments — as well as access to Brokk Connect, Brokk’s robot and fleet management system. The new portal allows Brokk customers to access services from various devices or locations.
Through My Brokk, Brokk owners have online access to equipment manuals, technical data, CE markings and diagrams. The information is available through My Brokk’s Documents module, allowing a customer to find and download materials when needed. The documentation is available for all current Brokk models and attachments, as well as older models.
The Webshop also offers online purchasing, providing order processing and delivery. Users can view and order a full range of Brokk original spare parts and attachments, such as extra hydraulic breakers. Users can locate the correct parts for their robots and see prices listed in their local currency. The Webshop also includes parts for older Brokk models.
Brokk Connect continues to evolve, providing real-time updates on machine run time, upcoming maintenance needs and machine location. Wi-Fi is new and optional in addition to the mobile network connection. If a robot loses connection to the mobile network, offline mode is activated. The offline mode saves machine data to be uploaded to the mobile network when the connection is reestablished.
