KIOTI Tractor has named Randall J. Soutiere the new director of product support. With more than 28 years of experience in the aviation industry, Soutiere will implement his range of expertise in both management and process improvement to benefit the KIOTI North American headquarters.
In his new role, Soutiere will oversee the activities of the operation functions of the company, improving processes to ensure that the product support, warehouse, parts and customer service departments provide high-quality customer service. His areas of concentration will include logistics, dealer support and customer service, parts supply management and management of financial aspects of the operations department.
“Randall joins us with a rich background in promoting business and operational excellence,” said Peter Dong-Kyun Kim, chief executive officer of Daedong-USA, Inc. KIOTI Tractor Division. “His industry knowledge will help us increase our efficiency and maximize our growth as we continue to expand our market share in North America.”
Most recently, Soutiere was general manager of a citation jet maintenance, repair and overhaul facility located in Mesa, AZ. Prior to that, he achieved a Six Sigma Black Belt Certification for Process Improvement, Design, and Control, a program used by brands including General Electric and Motorola to improve manufacturing processes. Soutiere spent 21 years with Cessna Aircraft Company, served in the United States Air Force, and is a licensed airframe and power plant mechanic, private pilot, and certified facilitator.